Privacy Policy

Who We Are

The Appliance Guys ("The Appliance Guys," "we," "us") provides appliance repair services along Utah's Wasatch Front. Our office is located at 1145 S 800 E, Orem, UT 84097. You can reach us at (385) 238-1594. This policy describes how we collect, use, and protect information when you use this website or our services.

Information We Collect

• Information you provide: when you book a repair, call us, or fill out a form, we collect your name, phone number, email address, service address, and details about your appliance and the problem you're experiencing.
• Service records: details of the work we perform, including diagnosis, parts used, and photographs of completed repairs. Published job photos never include personal information, house numbers, or anything identifying a customer.
• Technical data: basic website logs such as pages visited, browser type, and IP address, used to keep the site secure and working properly.

How We Use Your Information

• Scheduling, confirming, and performing appliance repair services
• Communicating with you about your service request, quotes, and appointments
• Sending service-related notifications by phone, text message, or email
• Maintaining warranty and service records
• Improving our services and website
• Complying with legal obligations

SMS / Text Messaging

By providing your phone number through our website forms or by phone, you consent to receive text messages from The Appliance Guys related to your service request — such as appointment confirmations, arrival windows, technician updates, quotes, and follow-ups.

• Message frequency varies based on your service activity.
• Message and data rates may apply.
• Reply STOP at any time to opt out of text messages.
• Reply HELP for help, or call us at (385) 238-1594.
• Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

How We Share Information

We do not sell your personal information. We share it only with service providers who help us operate — such as our scheduling and customer management platform, website hosting, and payment processing — and only as needed to deliver our services, or when required by law.

Data Retention & Security

We keep service records for as long as needed to honor warranties and meet legal requirements. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices

• Opt out of text messages at any time by replying STOP.
• Ask us to access, correct, or delete your personal information by contacting us.
• Decline to provide information — though we may not be able to schedule service without it.

Children's Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect information from them.

Changes to This Policy

We may update this policy from time to time. The effective date above reflects the latest revision; material changes will be posted on this page.

Contact Us

Questions about this policy or your information: call (385) 238-1594 or write to The Appliance Guys, 1145 S 800 E, Orem, UT 84097.